How do I unsubscribe from email?
If you are a Registered Member of Ariane Poole, Log In to your account and update your status under Newsletter Subscriptions.
If you want to unsubscribe directly from your Newsletter follow the prompts in the footer of any of the Ariane Poole Newsletters you have already received.
Does anyone else see the Personal Information I provide to Ariane Poole?
Is the Ariane Poole website safe to use my credit card?
Yes. We understand how important security is to you. When you order online with Ariane Poole, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique currently available. You can be assured that your order will be placed safely and securely.
How can I learn more about a products use/application?
Ariane Poole has an extensive library of product videos, they are pared with each product on our website and also available on our YouTube channel – Subscribe Now.
Do you offer makeup or bridal lessons?
Please Click Here to view our range of Makeup Classes. If you would like Ariane Poole (in person) to do your makeup on your special day (UK only), please call 0845 6803459 or contact us via Customer Service to check availability.
How do I check on an order I have placed?
For information on your specific order do either:
a) If you placed your Order via your Ariane Poole account, Log In to your account and view your Order status in My Orders;
b) If you placed your Order as a Guest go to the bottom of any page on the Ariane Poole website and click on ‘Where is My Order’ and follow the prompts.
When will I receive my order?
For information on your specific order do either:
a) If you placed your Order via your Ariane Poole account, Log In to your account and view your Order status in ‘My Orders’;
b) If you placed your Order as a Guest go to the bottom of any page on the Ariane Poole website and click on ‘Where is My Order’ and follow the prompts
Delivery within 2-5 working days from the order’s dispatch date. Please note: orders are dispatched and delivered on business days only (Monday through Friday, except major holidays). Please Note: For some customers (depending on your location) your orders will be delivered with a 3-5 day lead time.
Delivery within 2-3 working days, on the day selected by the customer. Please note: orders are dispatched and delivered on business days only (Monday to Friday, except major holidays).
Fast Delivery is an express Next Day Delivery service: Please Note: For some customers (depending on your location) your orders will be delivered with a 2-3 day lead time.
Where can I buy Ariane Poole products?
Ariane Poole products are available through a selection of retails throughout the UK. To find an Ariane Poole stockiest near you please go to Stockiest. You can also shop 24/7 here at arianepoole.com.
I have a new email address. How do I change my Ariane Poole account settings and/or continue to receive the newsletter?
If you are a registered member of arianepoole.com, you can easily change any of your personal information by signing into your account, clicking on My Account/Log In and enter your email address and password then, clink on the Login button. It will open your Personal Dashboard where you can edit all of your personal information.
Why do the product shades look different on my computer?
Computer monitors vary greatly in their display of colour, therefore it’s not possible to produce an image that will be exactly the same for every monitor.
Do you accept international orders?
Yes, Ariane Poole will ship makeup directly to you anywhere in the world from the warehouse nearest you. The following is a guide:
a) UK warehouse ships to the UK, EU Africa and Middle East.
b) Australian warehouse ships to for Australia, NZ and Asia
c) Canadian warehouse ships to North and South America (including Hawaii)
Are Ariane Poole Products tested on animals?
No, stopping animal testing is something Ariane Poole feels passionately about. We do not sell any products or buy ingredients that are tested on animals.
Does Ariane Poole conduct safety testing?
At Ariane Poole we pride ourselves on offering the highest quality products and service to our customers. Product safety is ensured through a rigorous research and testing regime and all formulations are tested by qualified dermatologists on panels of human volunteers. Our makeup range is manufactured to pharmaceutical standards that comply with and exceed European and USA FDA safety regulations.
How can I get Ariane Poole samples?
Ariane Poole does not mail out samples upon request. When you shop with us online we provide samples with our orders (when available).
Does Ariane Poole have a catalogue?
Ariane Poole currently doesn’t produce a catalogue, however we have a monthly newsletter that informs subscribers of product launches, news, tips and ideas on everything makeup! Subscribe Now.
Can I train to be a Makeup Artist with Ariane Poole?
Yes, Ariane has a range of courses and Classes to help nurture talent. Ariane even has an online program you can watch via you computer table or mobile device.
From time to time Ariane also uses a number of makeup Artist to help her with some of her events, if this is of interest to you please contact Customer Services.
What is your return policy?
Here is a link to the Ariane Poole Return Policy.
My favourite product is discontinued. What can I use now?
All decisions regarding discontinue or resizing/packaging a product are made in response to consumer preferences and purchasing patterns. If your favourite product has been discontinued please Ask Ariane, she’ll be only too happy to suggest an alternative. Otherwise contact Customer Service we may have one or two left in our warehouse.
Is my Ariane Poole Makeup safe to use?
Our cosmetics range is manufactured to pharmaceutical standards that comply with and exceed European and USA FDA safety regulations.